Can I update my shipping address?
Please email us as soon as possible at firstname.lastname@example.org with your full address so we can make the change quickly. If your order has already been shipped, we won’t be able to make any changes.
Can I add a gift message to my order?
A gift message can be added to an order at any time before the order is shipped. Gift messages can be provided as a note during checkout or alternatively emailed to us at email@example.com.
What should I do if I haven’t received my order confirmation?
In the first instance check your spam folder. If you cannot see the order confirmation then email us at firstname.lastname@example.org with your name, the date the order was placed and the transaction amount so we can assist you.
What if an item was missing from my order?
We are sorry to hear about your experience with this order. Please email us with a photo of the invoice you received with the parcel, your order number and the product name of the item you did not receive.
Can I cancel or edit my order?
We have an extremely limited time frame to cancel/edit your order. If you would like to change your order, please contact us within 3 hours of you placing your order.
What payment methods do you accept?
We currently accept all major debit and credit cards. Buy now pay later options are also available subject to credit status.
What countries do you ship to?
We offer delivery for orders worldwide. The exception being countries that are subject to sanctions which are listed here.
How are my products shipped?
Orders are sent either through Royal Mail, USPS, or Asendia.
How much do you charge for shipping?
Shipping costs vary based on the destination.
There is no charge for delivery within the UK. For delivery outside of the UK, a flat rate delivery cost will be added at check out.
What is your order turnaround time?
Products are made to order and have a lead time of 3 - 5 business days before shipment. Shipping times will then vary depending on the destination. The estimated shipping times are below.
United Kingdom - The order will be delivered within 1-2 business days
United States - The order will be delivered within 3-5 business days.
Europe, Canada, Australia, and all other countries - The order will be delivered within 6-21 business days.
Please note that delivery times may vary depending on circumstances beyond our control. In addition, please bear in mind that our operations do not run on weekends and bank holidays.
And if my order is undelivered?
If your parcel is not delivered within the estimated window then it's likely to have been delayed in transit. Please allow up to 10 working days for UK orders to arrive or 30 days for international orders to arrive.
Once your order is deemed as lost we'll be able to work with you to resolve the problem. Orders reported as missing after 60 days may not be eligible for refund or replacement.
How can I track my package?
All orders are shipped fully tracked with proof of delivery. If you would like your tracking number, please contact us at email@example.com.
Will I be charged at customs?
At the moment, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery.
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we are unable to accept returns or exchanges.
What do I do if the product is faulty?
If you believe your item may have been sent to you damaged/defective, please contact us with a clear photo and description of the defect. Product faults reported 28 days after dispatch can only be replaced and not refunded.
Boy October retains the right to approve a returned item for an exchange or refund.
How do we pack your orders?
All packaging used to ship orders is eco-friendly, plastic-free and made from a combination of paper and cardboard. It can either be composted or recycled at home.
What are the wash care instructions for your garments?
For all garments, we advise that you follow these instructions for washing and drying:
- Wash at 30 degrees Celsius (inside out)
- Do not tumble dry
- Do not iron over print